When you or our users use Simplemeal.lk, and our related products and services, you or our users can trust us with your or our user’s personal information. Simplemeal.lk’ is always committed to keeping that trust with all our customers and users. Let’s starts by helping you or our users understand our privacy practices here at simplemeal.lk.
This Policy notice makes you or our users aware and describes the personal information that Simplemeal.lk collects, how it’s used and shared, and you or our user’s choices regarding this information. Simplemeal.lk strongly recommend that you or our users read this along with our privacy overview , which point outs key areas about our privacy practices.
This Policy notice applies to users of Simplemeal.lk’s products and services anywhere in the Sri Lanka, and around the world, including users of Simplemeal.lk’s apps, Simplemeal.lk web platform, Simplemeal.lk web sites, features, or any other products and services .
This Policy notice describes how Simplemeal.lk and its affiliated partners and
collaborators collects and use personal information. This Policy notice applies to all our
customers and users of our web platform, apps, Simplemeal.lk sites, features, or other
products and services anywhere in the world and in Sri Lanka, unless covered by a
Delivering person/s: individuals who request or receive transportation instructions/orders through simplemeal.lk, including those who receive transportation requested by another individual via the simplemeal.lk web platform.
Delivering person/s: individuals who provide transportation to Delivering person/s individually or through partner transportation companies and or transport suppliers.
Delivery recipients: individuals who request by method of ordering online through our Simplemeal.lk platform or receive food, or other products and products and services, including through Simplemeal.lk and or by any of our registered delivery partners
Delivery persons: individuals who provide delivery products and services, including through Simplemeal.lk and or by any of our registered delivery partners
Food preparation partners: individuals, groups, businesses, companies, kitchen, restraints that supply cooked/prepared food via our Simplemeal.lk web platform/app.
Food suppliers: individuals, groups, businesses, companies, vendors that supply food stocks, ingredients, unprocessed food, uncooked food items to food preparation partners.
Vendors and service providers: individuals, groups, businesses, companies that provide utensils, tools, machinery, utilities and any other required product and services to the food preparation partners and or to simplemeal.lk.
This Policy notice also governs Simplemeal.lk’s other collections of personal information in connection with its products and services. For example, Simplemeal.lk may collect the contact information of individuals who use accounts owned by Simplemeal.lk for Business customers, or of owners or employees of restaurants or other merchants; including all food supply partners; personal information of those who start but do not complete applications to be customers, suppliers, food preparation partners, service providers, delivering person/s or delivery persons; or other personal information in connection with our mapping technology and features that are used on the Simplemeal.lk’s site.
All those subject to this Policy notice are referred to as “users” in this Policy notice, and which term or expression as herein used where the context to so requires or admits of construction shall be construed to mean and include all such users.
In addition, please note the following:
Our practices are subject to applicable laws in the places in which Simplemeal.lk operates. This means that Simplemeal.lk engages in the practices described in this Policy notice in Sri Lanka or any other country, only if permitted under the laws of the land. Please contact us here or through the addresses below with any questions regarding our policy and practices.
2.B. Data/Information controller and transfer
Simplemeal.lk. and ARG & Associates. are the data/information controllers for the personal data/ information collected in connection with use of Simplemeal.lk’s products and services in Sir Lanka. and every ware else.
Simplemeal.lk and ARG and Associates. are the data/information controller for the
personal information collected in connection with use of Simplemeal.lk’s products and
services in Sri Lanka and everywhere else.
Simplemeal.lk and ARG and Associates operates, and processes personal Data/information, globally. Simplemeal.lk may also transfer such data/information to countries other than the one where our users live or use Simplemeal.lk’s products and services. Simplemeal.lk, do so in order to fulfill our agreements with users, such as our Terms Conditions and Policies , or based on users’ prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law, such as the Standard Contractual Clauses.
Questions, comments, and complaints about Simplemeal.lk’s information practices can be submitted here. You or our users may also use this form to submit a question to Simplemeal.lk’s Information Protection Officer.
3. Data/Information collects ions and uses
3.A. The information that Simplemeal.lk collects
Simplemeal.lk collects personal information:
Provided by our users of Simplemeal.lk, such as during account creation
Gathered during use of our products and services, such as location, app usage, and device information.
From other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities.
The following personal information is collected by or on behalf of Simplemeal.lk:
3.A.1. Information provided by users. This includes:
User profile: simplemeal.lk collects information when users create or update their Simplemeal.lk accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), delivering person/s’s license and other government identification documents (which may indicate document numbers as Simplemeal.lkll as birth date, gender, and photo).
This also includes vehicle or insurance information of delivering
person/s and delivery recipient, that use the Simplemeal.lk’s platform, our food
preparation partners, suppliers, vendors, and service providers, emergency
contact information, user settings, and evidence of health or fitness to provide
products and services using Simplemeal.lk web platform/ apps.
This also includes gender and/or occupation (when required for suppling certain Simplemeal.lk products and services or programs, such as Simplemeal.lk community programs an competitions or features that enable women to provide products and services or receive products and services to/from other women).
Simplemeal.lk may use the photos uploaded/submitted by its users to verify their identities, such as through facial verification and or recognition technologies. For more details, please see the section titled “How Simplemeal.lk use personal information.”
Background checks of users and identity verification (including delivering person/s and delivery recipients, our food preparation partners, suppliers, vendors, and service providers). In the case of Delivering person/s and delivery partners. this may include information such as delivering person/s history or criminal record (where permitted by law), license status, known aliases and prior addresses, and right to work. This information may be collected by an authorized vendor on Simplemeal.lk’s behalf. Simplemeal.lk also verify the identities of delivering person/s, and of delivery recipients who request delivery of items controlled by the excise department.
Demographic information : Simplemeal.lk may in some instances collects and use demographic information about users, including through user surveys, and from third parties. Simplemeal.lk may at times also use demographic information from other information collected from other users. An instance of such use of collected information will be, where necessary, to enable features that allow women to provide or receive products and services from other women, Simplemeal.lk may infer gender, using users first name. In such instances, Simplemeal.lk enable users to change their gender if necessary via in-app or web settings > My Dashboard > Personalize.
User content: Simplemeal.lk collects the information submitted by its users when they contact Simplemeal.lk customer support (including through Simplemeal.lk Hot Line or any other extension line), provide ratings or compliments for other users, food preparation partners, kitchens, restaurants or merchants, or otherwise contact Simplemeal.lk. This may include feedback, photographs or other recordings collected by users, including audio or video recordings, submitted by users in connection with customer support. This also includes metadata relating to the method you or our users, use to communicate with Simplemeal.lk.
Travel information: Simplemeal.lk collects delivery itinerary information, including the times and dates of upcoming deliveries, delivery schedules plans or reservations, from users of our Simplemeal.lk deliver services, partner delivery services or our third party delivery feature. Simplemeal.lk will collect such information: (1) when users manually input their information into an Simplemeal.lk delivery options and delivery service provider sections; or (2) if authorized by users to access their Gmail accounts, from location-related email confirmations. If so authorized, Simplemeal.lk will only access users’ Gmail accounts to collects travel location information to enable the Simplemeal.lk delivery feature, and will adhere to Google’s API Products and services User Information Policy, including the limitations on use of information collected from users’ Gmail accounts.
3.A.2. Information created during use of our products and services. This will include:
Location information (delivering person/s and delivery person): Simplemeal.lk collects delivering person/s s’ and delivery recipients precise or approximate location information, including to enable deliveries, to enable delivery tracking and safety features, to stop and detect fraud, and to satisfy legal requirements. Simplemeal.lk collects this information when the Simplemeal.lk app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
Location information (delivering person/s and delivery recipients).
Simplemeal.lk collects s delivering person/s’ and delivery recipients’ precise or
approximate location information to enable and enhance use of our apps,
including to make better pick-ups, facilitate deliveries, enable safety features,
and stop and detect fraud. Please see our Delivery person/s Location Help
page for detailed information on how Simplemeal.lk use this data.
Simplemeal.lk collects such information from users’ mobile devices if they enable for us to do so. (See “Choice and transparency” below for information on how delivering person/s and delivery recipients can enable location information collection). Simplemeal.lk collects s such information from the time a delivery is requested until it is finished (and may indicate such collection via an icon or notification on you or our users mobile device depending on you or our users device’s operating system), and any time the app is running in the foreground (app open and on-screen) of their mobile device.
Delivering person/s and delivery recipients may use the Simplemeal.lk apps without enabling Simplemeal.lk to collect precise location information from their mobile devices. For Simplemeal.lk; this may affect features in the Simplemeal.lk apps. For example, a user who has not made possible the location information collection will have to manually enter their pick-up address. In addition, the location information collected from a delivering person/s during a Pick up and delivery run will be linked to the delivery person/s account, even if the delivery person/s has not enable the location information to be collected from their device, including for purposes of receipt generation, customer support, fraud detection, insurance, and litigation.
Transaction information: Simplemeal.lk collects transaction information related to the use of our products and services, including the type of products and services requested or provided, order details, payment transaction information (such as a food preparation partner’s, restaurant’s or merchant's name and location and amount of transaction), delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. In addition, if someone uses your, or our users, promotion code; Simplemeal.lk may associate you or our user’s name with that person.
Usage information: Simplemeal.lk collects information about how users interact with our products and services. This includes information such as access dates and times, app features or pages via Simplemeal.lk’s, app crashes and other system activity, and type of browser. Simplemeal.lk may also collect information regarding the third-party sites or products and services used before interacting with our products and services , which Simplemeal.lk use for marketing. (Please see "How Simplemeal.lk Use Information" below for more information on how Simplemeal.lk markets our products and services to users).
Device information: Simplemeal.lk may collects information about the devices used to access our products and services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion information, and mobile network information.
Communications information: Simplemeal.lk at certain times enable, users to communicate with each other and Simplemeal.lk through Simplemeal.lk’s mobile apps and Simplemeal.lk’s sites. For example, Simplemeal.lk makes possible, delivery persons and delivery recipients, to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, Simplemeal.lk receives some information regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. Simplemeal.lk may also use this information for customer support products and services (including to resolve disputes of Simplemeal.lk’s users), for safety and security purposes, to make better our products, services, features, and for analytics.
Safety recordings: In certain jurisdictions, and where permitted by law, users can record the audio and/or video of their Pick-up and delivery run/s through an in-app feature or using a video camera. In app recordings are encrypted and stored on users’ devices, and are only shared with Simplemeal.lk if submitted to customer support by the users in connection with safety incidents. Please see here more information.
3.A.3. Information from other sources. These include:
Users participating in our referral programs. For example, when a user refers to another person, Simplemeal.lk receive the referred person’s personal information from that user.
Simplemeal.lk account owners who request products and services for or on
behalf of other users, or who enable such users to request or receive products
and services through their accounts. This includes owners of Simplemeal.lk
accounts for Business accounts and individual accounts.
Users or others providing information in connection with claims or disputes.
Simplemeal.lk business partners through which users create or access their Simplemeal.lk account, such as payment providers, social media products and services, or apps or Simplemeal.lk’s sites that use Simplemeal.lk’s APIs or whose APIs Simplemeal.lk uses.
Simplemeal.lk business partners in connection with debit or credit cards issued by a financial institution in partnership with Simplemeal.lk to the extent disclosed in the terms and conditions for the card.
Simplemeal.lk business partners in connection with communication service providers in partnership with Simplemeal.lk to the extent disclosed in the terms and conditions for such services.
Vendors who help us verify users’ identity, background information, and eligibility to work, or who screen users in connection with sanctions, anti- money laundering, or know-you or our users-customer requirements
Insurance, vehicle, or financial products and services providers for delivering person/s and/or delivery persons and food preparation partners.
Partner transportation companies (for delivering person/s or delivery persons who use our products and services through an account associated with such a company)
Publicly available sources.
Marketing service providers or information resellers whose information Simplemeal.lk uses for marketing or research.
Law enforcement officials, public health officials, and other government authorities.
Simplemeal.lk may combine the information collected from these sources with other information in its possession.
3.B. How Simplemeal.lk use personal information
Simplemeal.lk uses personal information to enable reliable and convenient transportation goods, food delivery, and other products and services. Simplemeal.lk also use such information:
To enhance the safety and security of our users and products and services
For customer support
For research and development
To enable communications of Simplemeal.lken users
To send marketing and non-marketing communications to users
In connection with legal proceedings
Simplemeal.lk does not sell or share user personal information with third parties for their direct marketing, except with users’ consent.
Simplemeal.lk use personal information Simplemeal.lk collects:
3.B.1. To provide our products and services. Simplemeal.lk uses information to
provide, personalize, maintain, and make better our products and services .
This includes using information to:
Enable transportation and delivery of products and services (such as using
location information to facilitate a pick up or delivery), features that involve
information sharing (such as ETA sharing, and ratings and compliments),
and accessibility features (for Windows, Mac, Android, Apple) to facilitate use of our products and services by those
Track and share the progress of deliveries.
Create Simplemeal.lk Pickup and delivery itineraries for food deliveries.
Personalize users’ accounts. Simplemeal.lk may, for example, present an Simplemeal.lk user with personalized kitchens, restaurant or food recommendations based on their prior orders. Please see the section of this Policy notice titled “Choice and transparency” to learn how to object to this use of personal information.
Facilitate insurance, vehicle, invoicing, or financing solutions.
Perform required actions to maintain our products, services and required action, including to troubleshoot software bugs and operational problems; to conduct information analysis, testing, and research; and to monitor and analyze usage and activity trends.
Simplemeal.lk executes the above activities, including the collection and use of location information for purposes of these activities, on the grounds that they are necessary to fulfill our obligations to users under our Terms Conditions and Policies or other agreements with users.
3.B.2. Safety and security. Simplemeal.lk uses personal information to help maintain the safety, security, and integrity of our products, services, required action and users.
Verifying users' identity and eligibility to provide deliveries, including through reviews of background checks, where permitted by law, to help stop use of our products and required action by unsafe delivering person/s and/or delivering person/s. In certain sectors, this includes Simplemeal.lk’s Real-Time ID Check feature, which prompts delivering person/s’s and delivery reciepient to share a selfie before going online to help ensure that the delivering person/s or delivery person using the app matches the Simplemeal.lk account, Simplemeal.lk have on file. Where permitted by law, this also includes performing facial recognition and verification of photographs submitted by users, or collected from public information bases, to stop identity-borrowing or to verify users’ identities.
Using device, location, user profile, usage, and other information to stop, detect, and combat fraud. This includes identifying fraudulent accounts or uses of our products and required action, stopping the use of our products and required action by unauthorized delivering person/s or delivery persons, verifying user identities in connection with certain payment methods, and stopping and combating unauthorized access to users’ accounts.
Using user ratings, reported incidents, and other feedback to encourage compliance with our Community Guidelines and as grounds for deactivating users with low ratings or who otherwise violated such guidelines in certain countries.
Sharing information regarding delivering person/s or delivery person safety incidents or compliance with local regulations with third parties, including other companies who enable users to request or provide delivery products and required action , or intermediaries who collects and report such information for multiple companies, to stop delivering person/s or delivery persons who may pose a safety risk to the platform or its users from using Simplemeal.lk’s or those other companies’ products and services . Simplemeal.lk may also share with third parties, including those affected by such incidents, whether the incidents result in account deactivation.
Using ratings, usage and other information to stop matching of delivering person/s and delivery reciepient/s for whom there is higher risk of conflict (for instance, because one user previously gave the other a one-star rating).
Simplemeal.lk executes the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms Conditions and Policies or other agreements with users, and/or for purposes of the legitimate safety and security interests of Simplemeal.lk or other parties, including users and members of the general public.
3.B.3. Customer support. Simplemeal.lk uses the information Simplemeal.lk collects (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and make better our customer support responses and processes.
Simplemeal.lk executes the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms Conditions and Policies or other agreements with users.
3.B.4. Research and development. Simplemeal.lk may use personal information for testing, research, analysis, product development, and machine learning to make better the user experience. This helps us make our products and services, more convenient and easy-to-use, enhance the safety and security of our products and required action, and develop new products and services and features.
Simplemeal.lk executes the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms Conditions and Policies or other agreements with users in improving our existing products, services, required action and features, or for purposes of Simplemeal.lk’s legitimate interests developing new products and services and features.
3.B.5. Enabling communications of Simplemeal.lk users. For example, a delivering person/s may message or call food preparation partner, kitchen, restaurant or food supplier to confirm a pickup location, or to retrieve a lost item, or a delivering person/s may message or call a delivery recipient with information about their order.
Simplemeal.lk executes the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms Conditions and Policies or other agreements with users.
3.B.6. Marketing. Simplemeal.lk may use personal information to market our products and required action to our users. This includes sending users communications about Simplemeal.lk products and required action, features, promotions, Simplemeal.lk takes, studies, surveys, news, updates, and events.
Simplemeal.lk may do so through various
methods, including email, text messages, push notifications, in app communications
and ads, and ads on third party platforms.
Simplemeal.lk may also inform users about products and products and services offered by Simplemeal.lk partners. For example, Simplemeal.lk may provide recommendations, promotions, or ads for Simplemeal.lk partners based on users’ past delivery orders. Although Simplemeal.lk inform users about products and services offered by Simplemeal.lk partners, Simplemeal.lk does not sell users’ personal information to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users’ consent.
Simplemeal.lk may use the information - Simplemeal.lk collects, including in combination with advertising partners’ information, to personalize and make better the marketing communications (including ads) that Simplemeal.lk send on and off Simplemeal.lk’s web platform/apps and Simplemeal.lk’s sites, including based on user location, use of Simplemeal.lk’s products and services, and user preferences and settings. For example, Simplemeal.lk share user information (such as hashed email address, usage information, and device or user identifiers) with authorized social media platforms to personalize and make better our ads for Simplemeal.lk’s products and required action.
For information about how to opt out of certain marketing communications (including ads) from Simplemeal.lk and its advertising partners, please see the section titled “Marketing choices.”
Simplemeal.lk executes the above activities on the grounds that they are necessary for purposes of Simplemeal.lk’s legitimate interests in informing users about Simplemeal.lk products, services and features or those offered by Simplemeal.lk partners, or on the basis of user consent. See the sections titled “Choice and transparency” and “Marketing choices” for information on your or our user’s choices regarding Simplemeal.lk’s use of your or our user’s information for marketing.
3.B.7. Non-marketing communications. Simplemeal.lk may use personal information to generate and provide users with receipts; inform them of changes to our terms, products and required action, or policies; or send other communications that aren’t for the purpose of marketing the products and required action or products of Simplemeal.lk or its partners.
Simplemeal.lk executes the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms Conditions and Policies or other agreements with users, or for purposes of Simplemeal.lk’s and its user’s legitimate interests in informing users about events that may have an impact on how they can use Simplemeal.lk products and services.
3.B.8. Legal proceedings and requirements. Simplemeal.lk may use personal information to investigate or address claims or disputes relating to use of Simplemeal.lk’s products and services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.
Simplemeal.lk executes the above activities on the grounds that they are necessary for purposes of Simplemeal.lk’s legitimate interests in investigating and responding to claims and disputes relating to use of Simplemeal.lk’s products and services and features, and/or necessary for compliance with applicable legal requirements.
3.B.9. AI decision-making
Simplemeal.lk use personal information to make AI decisions relating to use of our products and services.
Enabling dynamic pricing, in which the price of a product, or the delivery fee for Simplemeal.lk’s orders, is determined based on constant variable factors such as the estimated time and distance, the predicted route, estimated traffic, and the number of delivering person/s and delivering person/s using Simplemeal.lk at a given moment.
Matching available delivering person/s and delivery recipients to users requesting products and services. Users can be matched based on availability, proximity, and other factors such as likelihood to accept a Pick-up and delivery run, based on their past behavior or preferences.
Determining user ratings, and deactivating users with low ratings, where otherwise required by law, such deactivation occurs only after human review and/or the possibility to appeal. For more information about how ratings are determined and used, please see here for delivery person/s, food preparation partner, restaurant, kitchen ratings, supplier, vendor and customer ratings. Please also see the section below titled “Ratings look-up” for further information.
Flagging users who are identified as having engaged in fraud, unsafe activity, or other activities that may harm Simplemeal.lk, its users, and others. In some instances , such as when a user is determined to be abusing Simplemeal.lk’s referral program or has submitted fraudulent documents, such behavior may result in automatic deactivation, or where otherwise required by law, deactivation after human review.
Using delivering person/s location information, and communications of Simplemeal.lk’s delivering person/s to identify cancellation fees earned or induced through fraud. For example, if Simplemeal.lk determine by using such information that a delivering person/s is delaying a pickup in order to induce a cancellation, Simplemeal.lk will not charge the person waiting for the pick up and or delivery recipient, a cancellation fee and will adjust to the amounts paid to the delivering person/s to omit such a fee. To object to such an adjustment, please contact Simplemeal.lk customer support.
Using delivering person/s information (such as location, rating and gender) and delivery person/s information (such as rating, origin and destination) to help avoid pairings of users that may result in increased risk of conflict.
Click the links in this section for more information about these processes. To object to a deactivation resulting from these processes, please contact Simplemeal.lk customer support.
Simplemeal.lk executes the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms Conditions and Policies or other agreements with users, or on the grounds that they are necessary for purposes of the legitimate interests of Simplemeal.lk, its users and others.
3.C. Cookies and third-party technologies
Cookies are small text files that are stored on browsers or devices by Simplemeal.lk’s
sites, web platforms, apps, online media, and advertisements. Simplemeal.lk uses
cookies and similar technologies for purposes such as:
Remembering user preferences and settings.
Determining the popularity of content.
Delivering and measuring the effectiveness of advertising campaigns.
Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our products and required action.
3.D. Information sharing and disclosure
Some of Simplemeal.lk’s products and services and features require that Simplemeal.lk share personal information with other users or at a user’s request. Simplemeal.lk may also share such information with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.
Simplemeal.lk may share personal information:
3.D.1. With other users
This includes sharing:
Delivering person/s’ first name, rating, and pickup and/or drop-off locations with delivery receiving person.
Delivering person/s’ first name with other delivering person/s in a delivery
persons pool, Pick-up and delivery run . Delivering person/s in any delivery
persons’ pool; Pick-up and delivery run s may also see the drop-off location of
the other delivering person/s.
Delivery recipients’ first name, delivery address, and order information with their delivery person and kitchen, restaurant or merchant. Simplemeal.lk may also share ratings and feedback, or other information to the extent required by law, with the food preparation partners, kitchens, restaurant partner and delivery person.
For delivering person/s and delivery persons, Simplemeal.lk may share information with the delivery person/s, delivery recipient(s) and food preparation partners, kitchens, restaurants or merchants, including name and photo; vehicle make, model, color, license plate, and vehicle photo; location (before and during Pick-up and delivery run ); average rating provided by users; total number of Pick-up and delivery run s; period of time since they signed up to be a delivering person/s or delivery person; contact information (if permitted by applicable laws); and delivering person/s or delivery person profile, including compliments and other feedback submitted by past users.
Simplemeal.lk also provide delivering person/s and with delivery receipts, containing information such as a breakdown of amounts charged, delivering person/s or delivery person first name, photo, and route map. Simplemeal.lk also include other information on those receipts if required by law.
For those who participate in Simplemeal.lk’s referral program, Simplemeal.lk share certain personal information of referred users, such as Pick-up and delivery run count, with the user who referred them, to the extent relevant to determining the referral bonus.
3.D.2. At the user’s request
This includes sharing information with:
Simplemeal.lk’s business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, Simplemeal.lk may share certain information with those third parties.
include, for example, other products and services, platforms, apps, or
Simplemeal.lk’s sites that integrate with our APIs; delivery suppliers or products
and services; those with an API or service with which Simplemeal.lk integrate;
or food preparation partners, kitchens restaurants, merchants or other
Simplemeal.lk business partners and their users in connection with promotions,
competitions, or specialized products and required action.
Emergency products and required action: Simplemeal.lk offer features that enable users to share their information with police, fire, and ambulance products and required action in the event of an emergency or after certain incidents. For more information, please see the sections below titled “Choice and Transparency” and “Emergency Information Sharing”.
3.D.3. With the general public
Questions or comments from users submitted through public forums such as Simplemeal.lk blogs and Simplemeal.lk social media pages may be viewable by the public, including any personal information included in the questions or comments submitted by a user.
3.D.4. With the Simplemeal.lk account owner
If a user requests transportation, delivery, supply or places an order using an account owned by another party, Simplemeal.lk may share their order or Pick-up and delivery run information, including location information, with the owner of that account.
This occurs, for example, when:
A delivery person/s uses their employer’s Simplemeal.lk for Business profile, such as when they take Pick-up and delivery run s arranged through Simplemeal.lk
A delivering person/s or delivery person uses an account owned by or associated with an Simplemeal.lk partner transportation/delivery company or kitchen, restaurant.
A delivery person/s takes a Pick-up and delivery run arranged by a friend or under a Family Profile.
A delivery person acts as a substitute.
3.D.5. With Simplemeal.lk sector partners, subsidiaries and affiliates
Simplemeal.lk share personal information with our sector partners, subsidiaries and affiliates to help us provide our products and services or conduct information processing on our behalf. For example, Simplemeal.lk processes and stores such information in another country on behalf of its international subsidiaries and affiliates.
3.D.6. With Simplemeal.lk service providers and business partners
Simplemeal.lk provides personal information to vendors, consultants, marketing partners, research firms, and other service providers or business partners.
Payment processors and facilitators.
Background check and identity verification providers.
Cloud storage providers.
Authorized and engaged social media companies, in connection with Simplemeal.lk’s use of their tools in Simplemeal.lk’s web platforms/apps and Simplemeal.lk’s sites.
Marketing partners and marketing platform providers, including social media advertising products and required action, advertising networks, third-party information providers, and other service providers to reach or better understand our users and measure advertising effectiveness.
Research partners, including those performing surveys or research projects in partnership with Simplemeal.lk or on behalf of Simplemeal.lk.
Vendors that assist Simplemeal.lk to enhance the safety and security of its web platform/apps.
Consultants, lawyers, accountants, and other professional service providers
Insurance and financing partners
Restaurants, grocery stores and other merchants from whom delivery recipients place orders, as Simplemeal.lk as partners and/or their point of sale providers, including for order fulfillment, delivery, communications and marketing purposes
Third-party Delivery suppliers, & partners
3.D.7. For legal reasons or in the event of a dispute
Simplemeal.lk may share users’ personal information if Simplemeal.lk believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing personal information with law enforcement officials, public health
officials, other government authorities, or other third parties as necessary to enforce
our Terms of Service, user agreements, or other policies; to protect Simplemeal.lk’s
rights or property or the rights, safety, or property of others; or in the event of a claim
or dispute relating to the use of our products and required action. In the event of a
dispute relating to use of another person’s credit card, Simplemeal.lk may be required
by law to share your or our users personal information, including Pick-up and delivery
run or order information, with the owner of that credit card.
For more information, please see Simplemeal.lk’s Guidelines for Law Enforcement Authorities - United States, Guidelines for Law Enforcement Authorities - Outside the US, and Guidelines for Third Party Information Requests and Service of Legal Documents.
This also includes sharing personal information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
3.D.8. With consent
Simplemeal.lk may share a user’s personal information other than as described in this Policy notice if Simplemeal.lk notify the user and they consent to the sharing.
3.E. Information retention and deletion
Simplemeal.lk retains user information for as long as necessary for the purposes described above.
Users may request deletion of their accounts at any time. Simplemeal.lk may retain user information after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.
Simplemeal.lk retains user information for as long as necessary for the purposes
described above. This means that Simplemeal.lk retain different categories of
information for different periods of time depending on the type of information , the
category of user to whom the information relates, and the purposes for which
Simplemeal.lk collected the information.
Users may request deletion of their account at any time through the Settings > Privacy menus in the Simplemeal.lk web platform/app, or through Simplemeal.lk’s Simplemeal.lk’s site (delivering person/s and delivery recipients here; delivering person/ss and delivery persons here).
Following an account deletion request, Simplemeal.lk deletes the user’s account and information, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because Simplemeal.lk are subject to legal and regulatory requirements relating to delivering person/s and delivery recipient, food preparation partner, kitchen, restaurants, and merchants, this generally means that Simplemeal.lk retain their account and information for a minimum of 7 to 8 years after a deletion request.
4. Choice and transparency
Simplemeal.lk enables for users to access and/or control information that Simplemeal.lk collects s, including through:
In-app ratings pages
Simplemeal.lk also enables users to request access to or copies of their information , changes or updates to their accounts, or deletion of their accounts, or that Simplemeal.lk restricts its processing of user personal information.
4.A. Privacy settings
The Settings > Privacy menu in the Simplemeal.lk app allows delivering person/s and delivery recipients to set or update their preferences regarding location information collection and sharing, emergency information sharing, and notifications.
Location information collection (delivering person/s and delivery recipients)
Delivering person/s and delivery recipients can make enable / disable Simplemeal.lk to collect location information from their mobile devices through their device settings, which can be accessed via the Settings > Privacy > Location menu.
Share Live Location (Delivering person/s)
Delivering person/s can make enable / disable Simplemeal.lk to share their real-time location information from their mobile devices with their delivering person/s through their device settings, which can be accessed via the Settings > Privacy > Location menu.
Emergency Information Sharing
Delivering person/s may enable Simplemeal.lk to share real-time location information from their mobile devices with emergency police, fire, and ambulance products and required action. Such information may include approximate location at the time the emergency call was placed; the vehicle’s make, model, color, and license plate information; the delivery person/s name and phone number; pickup and drop-off locations; and the delivering person/s’s name.
Delivering person/s may make enable / disable this feature via the Settings > Privacy > Location menu, or the Safety Center.
Delivering person/s and delivery persons can also make enable / disable Emergency Information Sharing via the App settings > Emergency Information Sharing menu, or the Safety Toolkit.
Notifications: account and Pick-up and delivery run updates
Simplemeal.lk and or its delivery partners, provides users with Pick-up and delivery run status notifications and updates related to activity on their account. These notifications are a necessary part of using the Simplemeal.lk app and cannot be disabled. Simplemeal.lk, users may choose the method by which they receive these notifications through the Settings > Privacy menu.
Notifications: discounts and news
Users may enable Simplemeal.lk to send push notifications about discounts and news from Simplemeal.lk. Push notifications may be enabled or disabled through the Settings > Privacy menus in the Simplemeal.lk app.
Communications from food preparation partners, kitchens, restaurants, merchants and suppliers.
Users may opt-in to receive communications from certain food preparation partners, kitchens, restaurants, merchants and suppliers while placing an order in the Simplemeal.lk web platform/app. Those who opt-in may choose to cease receiving such communications through the Settings > Account > Information Sharing menus in the Simplemeal.lk web platform/app.
4.B. Device permissions
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device information that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your or our user’s device or check with your or our user’s provider/s.
4.C. In-app ratings section/pages
After every Pick-up and delivery run, food preparation partners, kitchens, restaurants, merchants and suppliers, delivering person/s and delivery recipients as applicable, are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive products and services.
For example, delivery person/s ratings are available to delivery
recipients from whom they request transportation, and food preparation partners,
kitchens, restaurants, merchants and supplier’s ratings are available to their delivery
recipient. And the delivery recipient’s ratings are available to the delivery parson/s and
food preparation partners, kitchens, restaurants, merchants and supplier’s.
This 3-way system holds everyone accountable for their behavior. Accountability helps create a respectful and safe environment for all.
Delivering person/s and delivery recipients can see their average rating in the main menu or dash board of the Simplemeal.lk web platform/app.
Delivery persons may also be rated by delivery recipients, food preparation partners, kitchens, supplier’s restaurants and merchants. Click here for more information.
4.D. Marketing choices
Users may opt out of certain marketing communications (including ads) and use of their information for marketing in the following ways:
Ad settings: These settings enable users to choose whether their information is shared with Simplemeal.lk’s advertising partners to deliver personalized ads, and/or to measure the effectiveness of such ads.
Marketing emails and messages: To opt out of receiving marketing emails from
Simplemeal.lk, or for instructions on how to set your or our users preferences
regarding whether to receive marketing SMS or push notifications from
Simplemeal.lk, click here. Users may also opt out of receiving emails and other
messages from Simplemeal.lk by following the unsubscribe instructions in those
messages. Simplemeal.lk may still send users who have opted out of non-
promotional communications, such as receipts for delivery or information about
Simplemeal.lk ads: Simplemeal.lk users can opt out of certain personalized ads from Simplemeal.lk’s advertising partners here. Users who opt out may still see ads, but they will be less relevant.
4.E. User personal information requests
Simplemeal.lk provides users with a variety of ways to learn about, control, and submit questions and comments about Simplemeal.lk’s handling of their personal information.
Accessing information: Users can access information including their profile
information and Pick-up and delivery run or order history through the
Simplemeal.lk web platform/ apps or via Simplemeal.lk’s Simplemeal.lk site.
Users can also use our Explore Your or our users Information feature on <My
Dashboard> to view an online summary of information about their account,
such as number of Pick-up and delivery run s or orders, rating, rewards status,
and number of days since they’ve been an Simplemeal.lk user. Users can also
request access to their information here.
Receiving information : Users can request a copy of their personal information using our Download Your or our users Information tool. For an overview of the information available through that tool, please click here. Users may also request a copy of their information here.
Changing or updating information: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu > My Dashboard in Simplemeal.lk’s web platform/ apps or user portal. Users may also request to update or correct their information here.
Deleting information : Users may request deletion of their account at any time through the Settings > Privacy menus in the Simplemeal.lk web platform/app, or through Simplemeal.lk’s Simplemeal.lk site (delivering person/s and delivery recipients here).
Objections, restrictions, and complaints: Users may request that Simplemeal.lk stop using all or some of their personal information, or that Simplemeal.lk limit our use of their information. This includes objecting to our use of personal information that is based on Simplemeal.lk’s legitimate interests. Simplemeal.lk may continue to process information after such objection or request to the extent required or permitted by law.
In addition, depending on their location, users may have the right to file a complaint relating to Simplemeal.lk’s handling of their personal information with the information protection authority in their country.
Users may submit the above requests here.
5. Updates to this Policy notice
Simplemeal.lk may form time to time update this Policy notice .
Simplemeal.lk may occasionally update this Policy notice. If Simplemeal.lk make significant changes, Simplemeal.lk will notify users in advance of the changes through the Simplemeal.lk web platform/apps or through other means, such as SMS or email. Simplemeal.lk encourage users to periodically review this Policy notice for the latest information on our privacy practices.
Use of our products and services after an update constitutes consent to the updated Policy notice to the extent permitted by law.