Payment Policy -

Disclaimer
Our payment gate way and related services are resourced to us by PAY HERE (PayHere (Private) Limited Registered Office: 742/1/1, Galle Road, Kalutara. 12000, Sri Lanka. Registration No: PV-113208), while we are happy to be partnered with them, we wish to inform you that we are in no way responsible for the actions, inactions, issues of the PAY HERE payment gate way and/ or to any problems issues, losses, damages caused to you, by the use of their payment gateway. Please contact PAYHERE via email support@payhere.lk, or reach them on their web page https://www.payhere.lk/ if you have any issues, clarifications, concerning the use of the payment gateway.

Payment Gateway - Information relating to electronic transactions entered via the Website shall be protected by encryption technology. We have partnered with secure payment gateway PAYHERE. The Website/ Simplemeal.lk cannot interfere and does not interfere with the payment gateway mechanism/tools/application. The Website has no access to the information that you may enter for making the payment through the payment gateway. Your transaction and banking details or other information as required for internet banking or other payment instruments are held by our Payment Gateway partner. By creating a link to a payment gateway, we do not endorse the payment gateway, nor are we liable for any failure of products or services offered by such a payment gateway. Such a payment gateway may have a privacy policy different from than ours. All failures/errors/omissions of the payment gateway shall be solely on the payment gateway. You hereby consent that you shall not sue the Website for any disputes that you may have with the payment gateway for any wrongdoing of the payment gateway.

By making payment you have agreed to the terms, conditions and policies as mentioned on this web platform/app for the applicable transaction (s). Please read “Delivery Information), “Terms, Conditions and policies” and (Payment Information) under the information section, at the bottom of any page in this web site. simplemeal.lk and or ARG & Associates., will not be responsible for any loss or damage caused to you, your family, friends, guests and employees, or any other person/party, due to any delays in delivery of ordered food item/goods.

1. We accept all types of Credit Card or Debit Card - Visa / Master /American Express. We also accept certain web-based, wallet based and mobile cash payments that are supported by the payment gateway. Please note that payment can be made through these method only. We are not responsible for private transactions made with you and our partners.

2. All payments are non-refundable, food items purchased online cannot be changed/exchanged/returned, due to food safety/hygiene factors and the perishable nature of the products.

3. Only orders that are not prepared after placing them and confirmed by our food supply partners and not made ready for pick up or delivery, will be refunded in full to such customers facing such difficulties. We apologize for any inconvenience to you, but please bear with us and with our partners as this is an operation directed at uplifting our local community.

Payments made by credit / debit card / web-based / wallet based / mobile cash

Disclaimer- Customers are hereby kept informed and strongly advised to submit proper, clear and correct/factual information at all times with regard to the details you provide such as personal information, e-mail addresses, contact details, communications addresses, delivery addresses, bank details and credit/debit card / web-based / wallet based / mobile cash details.

In the event simplemeal.lk finds or comes to know that the information provided by you is untrue, simplemeal.lk reserves the right to immediately inform/report to the relevant authorities of such cases. Further simplemeal.lk will retain the right without prejudges to seek legal action against such users/customers in a recognized court of law in Sri Lanka to claim any damages if any. Simplemeal.lk indemnifies itself from any legal implications in this regard and will hold the user/customer responsible.

Legal Liability - Credit/debit card / web-based / wallet based / mobile cash, fraud is a serious crime punishable by law. You are advised to ensure that you use an accepted, authentic and secure credit/debit card / web-based / wallet based / mobile cash, payment products, issued by a recognized bank. The use of a fraudulent credit/debit card or providing fraudulent credit/debit card details to register in our web site or to purchase good (s) is illegal.

The use of a credit/debit card / web-based / wallet based / mobile cash, product, that does not belong to you or providing credit/debit card / web-based / wallet based / mobile cash, product, details that does not belong to you, to register in our web site or to purchased good (s) using such card (s) is also illegal. If you are found engaged, engaging or having had engaged in such activities, simplemeal.lk reserves the right to immediately inform/report of such cases to the relevant authorities. Further simplemeal.lk will retain the right without prejudges to seek legal action against such users/customers in a recognized court of law in Sri Lanka to claim any loses/damages if any. Simplemeal.lk indemnifies itself from any legal implications in this regard and will hold you, the user/customer responsible.

Incomplete and erroneous transactions
For any payment issues such as duplication of payments and erroneously entered payment made by you please contact you credit/debit card / web-based / wallet based / mobile cash, product provider/bank/financial institution to resolve such matters. Simplemeal.lk will not take any responsibility for such events/transactions, but will assist you in resolving such matters.

Cancelation Policy
We do not encourage any cancelations, because when you place your order our partners will have to prepare themselves to cater to your order by purchasing items, scheduling their work, pre preparing certain items, storage of raw ingredients and so on. As this platform is to support the uplifting of your local community, we will not refund any cancelled orders. Use our order planning and scheduling platform and plan your daily, weekly, monthly, or annual orders. Planning your orders will help you save time and money in the long run, not forgetting the load of stress off your shoulders.